A Statement of Work is the detailed specification of exactly what will be delivered, by when, and how success will be measured.
It’s not a general job description. It’s a precise blueprint. SOWs answer five specific questions:
What will be delivered (specific outputs, not effort)
Where the work happens
When each milestone is due
How many units or iterations
How you’ll judge if it’s done correctly
For remote teams working across the Philippines and other countries, this documentation becomes even more critical.
Your SOW serves as the single source of truth when questions arise about what was agreed upon.
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Writing Your Statement of Work to Prevent Overruns
Use precise, unambiguous language. Instead of “improve website performance,” write “reduce page load time to under 2 seconds on 3G connection as measured by Google PageSpeed Insights.”
Define boundaries clearly. State what is NOT included in the project scope. This prevents assumptions about what “comes with” the main deliverable.
Break work into phases with milestones. Rather than one big delivery at the end, structure the project with checkpoints. This allows you to verify progress and catch problems early.
Include acceptance criteria for each deliverable. Describe exactly what “done” looks like. Will you review designs in Figma? Run user testing? Measure conversion rates? Be specific.
Detail reporting requirements. How often will you receive updates? In what format? Daily standups, weekly recaps, or milestone reports? Build this into the SOW so everyone knows what to expect.
Specify the change control process (more on this below). Your SOW should explicitly state that any changes to scope, timeline, or deliverables must go through a formal review and approval process.
Implementing This with Your Filipino Remote Teams
For employers managing Filipino contractors or virtual assistants, these frameworks translate into daily practices:
Start every project with a kickoff meeting. Review the SOW together, confirm understanding of deliverables, and walk through the change control process. Record this meeting so you can reference it later.
Use your project management tools properly. Whether you’re using Asana, Trello, or built-in team features, document scope, track changes, and maintain visibility into daily progress.
Collect regular status updates. Daily or weekly standups where contractors share what they completed, what they’re working on, and any blockers give you early warning when things drift off track.
Review time tracking data against deliverables. If someone is logging 40 hours per week but you’re not seeing expected progress, investigate immediately. Are there hidden blockers?
Handle invoice reviews systematically. When a contractor submits an invoice, cross-reference it against logged hours, completed deliverables, and approved change requests..
Document everything in writing. Slack messages and verbal agreements are great for quick communication, but anything affecting scope, budget, or timeline should be confirmed in a documented change request or updated SOW.
Red Flags Your Process is Breaking Down
Watch for these warning signs:
Frequent “clarification” requests. If the contractor keeps asking what’s included in the original scope, your SOW wasn’t specific enough. Update it now rather than fighting about it later.
Informal change approvals. You find yourself saying “sure, go ahead” in Slack without documenting the change or assessing impact. These undocumented approvals compound into major overruns.
Hours don’t match deliverables. Time tracking shows lots of hours logged, but you’re not seeing proportional progress on deliverables. This indicates either efficiency problems or scope expansion happening invisibly.
Surprise invoices. The contractor bills for work you didn’t realize was happening. This means your visibility into daily progress is insufficient.
Different understanding of requirements. You discover late in the project that the contractor built something completely different from what you expected. This is a planning failure that initial documentation would have prevented.
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Starting Your Next Project Right
Begin with a comprehensive SOW that eliminates ambiguity. Spend the extra hours upfront defining deliverables precisely, setting acceptance criteria, and documenting what’s out of scope.
Implement a change control process appropriate to your project size. A $500 project needs less overhead than a $50,000 one, but both need some structure.
Even simple projects benefit from a change request form and approval threshold.
Hold yourself and your contractor accountable to the process. The first time you approve a change informally, you’ve undermined the entire system.
Insist on written requests, impact assessments, and documented approvals for everything.
After each project, conduct a brief retrospective. What went well? What caused confusion? What would you do differently next time?
Use these insights to improve your SOW template and change control process.
Investing time upfront in thorough documentation and maintaining discipline throughout the project saves money, prevents conflict, and delivers better results.
The alternative is painful lessons learned through blown budgets and damaged relationships.
Frequently Asked Questions
What should be included in a Statement of Work to prevent cost overruns?
A proper SOW must include specific deliverables with measurable acceptance criteria, clear milestone dates, defined project boundaries (what’s NOT included), and the change control process.
How does a change control process actually prevent budget overruns?
Change control prevents overruns by requiring formal documentation and approval before any scope changes happen. Set clear thresholds (for example, changes under 5% budget are minor, over 10% are major) with different approval levels for each.
What are the warning signs that my project is heading toward a cost overrun?
Key red flags include frequent contractor requests for scope “clarification,” informal change approvals happening in chat or email without documentation, logged hours significantly exceeding estimates without proportional progress, surprise invoices for work you didn’t authorize, and discovering late in the project that deliverables don’t match expectations.